Archive for the ‘They’ Category

9
Dec

Global SMS

   Posted by: Clay Tags: , , , , ,

On this blog I am going to talk a lot about Short Messaging and how my favorite sales people use newer and newer solutions based on it.   But first I want to discuss some background, and past work I did… just because.

Like me you may have realized that sometimes the only way to communicate effectively with a teenager, say a 13 year daughter,  is to “Sm-ess” with her.   Yeah I am learning not to mess with her,  she is becoming a tough cookie, but in this case I mean “texting”.

Even if she is in the next room, I find it is less inhibitive to discuss the deep issues, (like “what would you like for dinner?”) by “texting” rather than face-to-face.  No, I don’t dare take a chance of interrupting her listening to “Panic At The Disco” on her iPod while watching Hanna Montana, and risk her wrath upon me.

Anyway, short messaging is everywhere, smart phones make it easy,  I do it all the time on my Mac – it surplaces (surpasses and replaces)  IM & Chat and even email on many occasions.  From Twittering to Facebook status updates, it can be used to and from blogging sites etc.   Its not rude like calling someone, its immediate, yet not rude.  Only Luddites deny now that it is one of life’s necessities.

Wasn’t always that way, especially here in Silicon Valley over 10 years ago, where short messaging was seen as kind of a joke.   Except maybe in vertical industrial applications,  where an oil well in a desert needs to send a status messages to a central station.  But not too much glamour was seen during what was then, the first Internet bubble era.

Awe, but satellites, those are always cool.  So I got into it when I joined in on a project called Leo One.

Leo One was one of the many planned Low-Earth-orbiting satellite systems that almost, but never quite made it off the ground.   Because LEO’s are closed to the earth,  they act like radio towers in the sky.   Only problem is they move (unlike GEO’s which are far away but in stationary orbit).   So you have to have lots of satellites following each other, handing off transmissions to provide continuous coverage.  That’s okay, LEO’s are cheap (relatively) to put into orbit versus GEO’s.

LEO’s had started as satellite phone services, like Iridium and Globalstar.   Back in the early 90′s remember, terrestrial mobile phone systems were hardly ubiquitous, nor did they seamlessly work together across many boundaries….so this seemed like a killer product for almost all mobile professionals.

Besides phones, a wide range of applications were envisioned.  The most ambitious was the idea of putting broadband internet into the sky (does anyone remember Teledesic from a good old boy at Microsoft?)

Another idea was less ambitious, real time short messaging.  One that did make it off the ground was Orbcomm.  Leo One was to be a much more reliable, ubiquitous, and faster version of this.  A 48-satellite constellation providing 24-hour coverage with near real-time operation on a global basis.

So I was tasked with an exciting assignment, research the market requirements of  numerous industrial solutions applicable to Leo One, and define a set of common application interface requirements for service providers reselling the Leo One service.

I came up with a concept called Global SMS. Now think back and remember, in the year 2000  “text messaging” was hardly known here in the USA, much less “SMS”.  But it was big time in Europe.  Guess why?  Yeah, the kids…what we are going through now with the kids text this and that, well, Europe had been in this craze 10 years ago.

Also, vertical applications were already being developed there, like  telematics solutions for Mercedes Benz.   I saw the light.  Didn’t take a genius I thought, so obvious. Until I came home.

To keep a long story short, let me just say this: whats obvious now, wasn’t so then if you don’t see it.  So put your self in a time machine and pretend you have just came back from Europe 10 years ago and now are facing a bunch of brilliant american engineers who say SMS is just a fad, no viability, etc.

I thought different, in fact I thought the whole Leo One effort should have renamed themselves to “Global SMS”, thats how big I thought this was going to be.   Yes, SMS was a technical term, specific to GSM networks in Europe.  One that many here tough was not viable.  So here I am trying to promote a broader SMS technically, but also “Global SMS” as a marketing term.  I thought it was obvious, still is today (even without satellites).

Oh well, eventually years later, the US phone systems began to market “text messaging” and the companies began to understand the need to standardized it among themselves.  Now finally, we can SMS someone easily in Europe without much thought to it.   Also, finally “SMS”, as a marketing term is taking its place here, thank you iphone.

Why is SMS an important technical marketing term?  Because it goes so much farther beyond simply “text messaging” between humans.

Anyway, attached here are PDFs of one of my original papers

global-smsdoc1

and presentations I wrote at the time:

globalsms1

9
Dec

Apples in Real Estate

   Posted by: Clay Tags: ,

According to a NAR Tech survey report Mac OSX was being used by on;y by 4% of the total Realtor workforce in 2007.  Surely that number has increased in 2008, and surely that number is greater in the Bay Area.   However, there is no doubt a vast majority of Real Estate agents use Windows-based machines, at work and at home.

Its just a fact that I find curious.  Sales people, the majority of the good ones, are first and foremost relationship people, and often the character traits of a people-person often conflicts with being “tech-savvy”.    Solving tech problems, tweaking hours upon hours to make machines and software work as geeks love to do…is not what people-savvy people do.

Now Real Estate sales people are the extreme example of this.  I mean yes, a whole flock of tech savvy marketing people went into real estate after the internet bubble pop, but most are out of it by now.   Some are successful, over the internet, I suppose.  But I still maintain the best agents are the face-to-face experts, the small talking, listening, caring, social extroverts that tech people often are not.  Tech savvy people usually don’t talk or listen to their computers (unless in expletives), they focus and solve, alone.

Now the  PC is a relationship tool, a communications tool, and a very necessary tool mostly for when not face to face.   The thing is the people savvy people are told by the tech savvy people they need to use Windows.  Yes they are…either directly, or by de facto, because of the usual MLS or web site dependency on Microsoft products.  Like this interesting advice:

Is an Apple Smart Real Estate Technology?

By using Fusion (or Parallels) with Windows XP there is no reason to give up the reliability and easibilty of a Mac.  So I don’t get it, other than yeah, someone will have to set it up for the non tech savvy person.  Hmmm, but then there is a lot more tech support cost (er job security?)  by supporting only Windows machines…

21
Nov

The “They” crisis

   Posted by: Clay

If you follow a gasbuddy.com…you’ll see this: Remember “they” said soon it would be 7$ a gallon? I like how Wired uses NY Times for its expert analysis.…ha ha but the picture is funny. Now “they” are all saying the gas crisis was thwarted by the current crisis..the one crisis I do know that is real, is the media-analyst over-population crisis (just too many of them… too many theys …jeez, I should shut up, I might be one…arg).

26
Oct

Wow. Gas way below 3 bucks now…

   Posted by: clay

Wow prices dropping everywhere…so whats so gloomy about that?!  If you follow a gasbuddy.com…you’ll see this:
22
Oct

Selling Apples

   Posted by: Clay

Apple Selling during the Depression

Apple Selling during the Depression

Well, the media is all gloom and doom, and it is even hitting the Apple sellers…er, I mean Apple.  Yeah, here is a company that has increased its profit and market share by unbelievable amounts, major cash on hand, (yeah, forget the credit crunch) and has established platform for the next decade that will enable it to enter consumer market areas and cause havoc for competitors like a bull in a china shop.  And Steve Jobs hasn’t even died yet despite the rumors.  Something, somebody somewhere is playing games…the stock is down down down…the negative media is all over the place twisting it, like the mercury news headline “Apple profits beat estimates, but sales disappoint”…huh?  This is a distortion at best, the s Sales as Jobs (as energetic as ever) explained, were the most remarkable in the companies’ history.

I wrote about it here…and I am no apple fanboy.  Well, now I am I guess.  I am wondering, is it politics? Or are we truly entering into a depression.  Well one way or another I think one could do worse than getting into the apple business.

Once again I am watching analysts “underwhelmed” by a company that has taken another step towards overwhelming the consumer market and owning a platform of the future that could potentially be the greatest in consumer product history. Apple’s “Let’s Rock” event, was simply  a series of great music products for Christmas…that will keep their large market share.  It was also an introduction to what is “hands down” the best hand held game machine around.  So say the kids that have tried it.  But this hand held game machine is not a hand held game machine, besides that market is already owned by Nintendo, its just really a high end music player and though the new features are great, price should have gone down.  So say the analysts. Oh, and iTunes, new features like “genius”, well, even I, newly initiated fan boy I am, had to yawn at that.  At first. We all, even non fan boys, will admit Apple is doing great today, their Mac is increasing its “PC market” share, the iPhone is a hit with consumers, the Apple stores both online and in the malls are doing fantastic. But analysts say they are underwhelmed.  Not just that, they are worried, because Jobs, the man who somehow does these magic tricks that make consumers want to buy, is not looking healthy. This is all BS, and I think I agree with Jobs who just suggested that maybe some analysts have ulterior motives implying his imminent death.   Maybe they also have others motives for acting so stupidly underwhelmed while Apple begins its domination on another consumer front. Or maybe they are just stupid. Now, Apple is not going to say, not going to spell it out to everyone the overall strategy of dominating all consumer devices that have a user interface.  But I am telling you, somebody, some group of individuals, in that company is  (mostly has already) developing a platform roadmap that many of us have been anticipating for eons since the Personal Computer big bang.  Which, BTW,  Apple innovated and participated in, but did not own. That ownership title went to Microsoft as we all know. Jobs sees it again, as he saw it then, because he has that vision.  Gates too, but back then kept a lid on it to actually sell products in the present time, to establish or eat up partners, to borrow and embrace what Apple and others were innovating, …as he underwhelmed the analysts and projectioneers to market domination. Both Jobs and Gates never cared much about stock holders and analysts, they care about consumers, or to be more precise, customers.  But back in the PC days Jobs would have spelled out the vision, and would have put more energy trying to explain it.    He’s not doing that now, at least not as much publicly.  He’s not going to spell it out for the competition.  He is not going to spell it out for the consumer and confuse them with what they can buy today. Now, what is that vision? I am not going to spell it out either.  Not now anyway.  A lot of us (and there are a lot of visionaries) have learned being a visionary means nothing without implementation and execution.  We have all heard the expression,
“there are some who need to believe in it to see, some who need to see it to believe in it.”
I will add that also often in history those people that tried to explain and convert people to see and believe in invisible things were burned at the stake. But now, its pretty clear well down the path, and anyone with a salt of understanding can look at the development kits and marketing trajectories and see it.   Microsoft knows, but this time they are too late.  So when they announce their grandiose new platform (I am betting in the next 6 months) unlike the Windows master plan, this will be way too late. Jobs must be bored now, the road is paved, though I am sure he will enjoy the ride knowing he will own it this time unlike the last time.
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